Picture this. It’s closing time, the last customer is out of the door, everything has been cleaned, swept, and mopped, and you’re ready to lock up and head out. You feel the relief of leaving, and then realize that your key is broken in the lock - now you have to find a locksmith, and quick. Before you employ the services of a locksmith though, it’s important to ask them these specific questions.
Are you insured and Licensed?
Why it’s a must-ask: In certain states, locksmiths are required to carry a license, some states don’t have that requirement. However, all locksmiths should be insured. Any reputable locksmith will let you know if their state doesn’t require licensing - but if they’re not insured, you should find another provider.
What kind of work do you do?
You should ask this before telling them the project that you need to get done - many technicians will automatically say yes even if they’ve never accomplished that sort of work before. It’s not worth getting mediocre work done. For slightly more complicated operations, like fixing safe locks or electric hardware, it’s best to verify in advance if the locksmith has experience.
What is your warranty period?
Any trustworthy locksmith will offer a warranty period of 30 days - at minimum - in order to cover any unintentional installation or problems with hardware. If they don’t offer this, find another provider.
What are your rates?
You want this information up-front. Some technicians will charge a set amount of cash per task - for example, they will charge by the lock, rather than by the hour. Some other locksmiths charge by the hour, with a standard one-hour minimum despite how quick the job takes. Some technicians will even charge according to 30 or 15 minute increments. Many technicians also charge travel fees - make sure to ask what the trip fee will be to your location (these include gas mileage and any applicable tolls.)
Do you have any applicable certification?
A professional locksmith will carry themselves according to the top of the industries updates and innovations by completing continual education courses in locksmithing, gathering certificates that verify their experience in specialty locksmith services.
Do you perform employee background checks?
Think about it this way. You’re trusting this locksmith with the safety and integrity of your home or business. They will have complete access to your entire property - and it’s essential for your, your family, your employees, or co-worker’s safety that the person that’s being granted access to your space is a trustworthy person and not a criminal. Any technician that works on your location should have undergone an extensive background check - verify this with their parent company to know for sure.
Do you have an ID / Business Card?
Before the locksmith comes to your door, ask them to show you ID. This could be a state ID or driver’s license. This is important - any reputable locksmith will be happy to show an identification card to prove their trustworthiness - if they refuse, don’t let them in your home.
Do you have a physical location / how long have you been in business?
These sorts of questions help you ensure the professional viability of a locksmith business. Having a physical location, and years of experience will tell you that the locksmith is trustworthy, as well as reliable and skilled through experience.